Xuzhou Paqubao E-commerce Co., Ltd.

Thank you for visiting Veloviita.

At Veloviita, we value every customer interaction and are committed to providing helpful support throughout your shopping experience.

Whether you have questions before placing an order or need assistance after your purchase, our customer support team is available to help with product information, order inquiries, shipping updates, returns, refunds, and other service-related matters.

Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.

Xuzhou Paqubao E-commerce Co., Ltd. is the legal entity responsible for operating veloviita.com and supporting customers with purchases made through our website, including order assistance, payment support, shipping coordination, returns, refunds, and related after-sales services.

How Can We Assist You?

Our customer support team can help with:

• Product information and general product questions;
• Order confirmation and order status updates;
• Payment and checkout assistance;
• Shipping and tracking inquiries;
• Shipping address update requests;
• Return and refund requests;
• Damaged, defective, missing, or incorrect products;
• Other purchase-related questions.

For existing orders, please include your order number and a brief explanation of your request. Providing complete information allows our team to locate your order details and respond more efficiently.

Customer Support

If you need assistance, please contact us through the following channels:

Customer Support Email:
service@veloviita.com

Customer Support Hotline:
0516-85602177

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Response Information

We make reasonable efforts to review and respond to customer inquiries as quickly as possible during our normal customer service hours.

Response times may occasionally be longer during:

• Weekends;
• Public holidays;
• Major promotional periods;
• Periods of unusually high inquiry volume.

For order-related questions, please provide your order number and relevant details so we can assist you more effectively.

Business Information

Brand Name:
Veloviita

Legal Company Name:
Xuzhou Paqubao E-commerce Co., Ltd.

Website:
veloviita.com

Business Address:
Room 1-0005, Building 16, Zone C, Lushan Rongjun, Huohua Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province, P.R.China

Customer Support Email:
service@veloviita.com

Customer Support Hotline:
0516-85602177

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.