Terms of Service

Last Updated: September 14, 2026

Welcome to Veloviita.

These Terms of Service (“Terms”) govern your access to and use of veloviita.com, including the website, product pages, checkout functions, customer services, content, tools, and other features made available through the website (collectively, the “Services”).

Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.

Xuzhou Paqubao E-commerce Co., Ltd. is the legal entity responsible for operating veloviita.com and managing the commercial activities associated with the store, including product sales, order processing, payment support, fulfillment coordination, shipping assistance, customer service, returns, refunds, and related after-sales matters.

By visiting our website, creating an account, submitting an order, or otherwise using the Services, you agree to these Terms together with the policies referenced on our website.

These include, where applicable, our:

• Privacy Policy;
• Shipping Policy;
• Return & Refund Policy;
• Terms of Purchase;
• Other policies or notices made available through veloviita.com.

If you do not agree with these Terms, please discontinue use of the Services.

1. Use of Our Website

Veloviita provides the Website to allow customers to browse products, review product information, place orders, manage certain account features, and contact customer support.

When using the Website, you agree to use it only for lawful purposes.

You must not use the Website in a way that may:

• Violate applicable laws or regulations;
• Infringe the rights of another person or business;
• Interfere with Website functionality;
• Attempt unauthorized access to systems or accounts;
• Introduce viruses, malicious code, or harmful technology;
• Facilitate fraudulent or deceptive activities;
• Misuse the Services or Website content.

We may limit or suspend access where reasonably necessary to protect the Website, our customers, our systems, or our business.

2. Eligibility

By using the Services or placing an order, you confirm that you are legally capable of entering into a binding transaction under the laws applicable to you.

If you are using the Website on behalf of an organization, you confirm that you have authority to act on its behalf.

3. Customer Information

Customers are responsible for providing accurate, complete, and current information when:

• Creating an account;
• Placing an order;
• Entering payment details;
• Providing a shipping address;
• Contacting customer support.

If information changes after an order is submitted, please contact us as quickly as possible.

We cannot guarantee that information can be changed once an order has entered processing or fulfillment.

4. Accounts and Account Security

Where customer accounts are available, you are responsible for maintaining the confidentiality of your account credentials.

You should not share login information with unauthorized persons.

If you believe your account has been accessed without permission, please contact us promptly.

We may suspend or restrict accounts where there is reasonable evidence of:

• Fraud;
• Security risk;
• Unauthorized activity;
• Abuse of the Services;
• Violation of these Terms.

5. Product Information

We make reasonable efforts to present products accurately on veloviita.com.

Product pages may include information such as:

• Product descriptions;
• Images;
• Features;
• Materials;
• Dimensions;
• Available options;
• Usage information.

Actual product appearance may vary slightly because of factors such as:

• Screen settings;
• Lighting;
• Manufacturing tolerances;
• Packaging updates.

Minor variations do not necessarily indicate a defect.

However, if an item is materially different from its description, damaged, defective, or incorrect, please contact our customer support team.

6. Prices and Promotions

Product prices are displayed on the Website and may change from time to time.

Any applicable:

• Discounts;
• Promotional offers;
• Shipping charges;
• Order totals;

will be displayed during checkout before payment is completed.

Promotions may be subject to separate conditions, including:

• Expiration dates;
• Minimum purchase amounts;
• Product exclusions;
• Quantity limitations;
• Availability restrictions.

If an obvious pricing or technical error occurs, we may contact the customer before fulfillment to resolve the issue.

7. Orders

Submitting an order through the Website represents a request to purchase the selected products.

Before completing checkout, customers should review:

• Product selection;
• Quantity;
• Available product options;
• Shipping address;
• Contact information;
• Payment information;
• Final order amount.

We may review an order before fulfillment.

An order may be declined or cancelled where reasonably necessary because of:

• Payment authorization failure;
• Product unavailability;
• Incorrect pricing;
• Suspected fraud;
• Shipping limitations;
• Invalid customer information;
• Other legitimate operational reasons.

If payment has already been collected and we cannot fulfill the order, an applicable refund will be issued to the original payment method.

8. Payment

Available payment methods are shown during checkout.

By completing a payment, you confirm that:

• The payment information is accurate;
• You are authorized to use the selected payment method;
• You authorize the applicable transaction.

Payments may be processed through Shopify or third-party payment service providers.

Where payment processing is handled by an external provider, Veloviita does not directly store complete payment card information.

9. Shipping and Fulfillment

Orders are handled according to our Shipping Policy.

Our current standard shipping terms include:

Order Processing:
Up to 5 business days after payment confirmation

Estimated Delivery:
Approximately 10–20 business days after dispatch

Orders of $39 USD or More:
Free Standard Shipping

Orders Under $39 USD:
$2.99 USD Standard Shipping

Veloviita currently provides shipping to addresses within the United States.

Delivery dates are estimates and may be affected by carrier operations, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

Orders may be fulfilled through our own facilities or independent fulfillment partners, and the shipping origin may differ from our registered business address.

For full details, please review our Shipping Policy.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

service@veloviita.com

Requests should be submitted before the order enters processing.

Once fulfillment preparation or shipping arrangements have started, we cannot guarantee that modifications or cancellations will still be possible.

Orders that have already been dispatched will generally need to follow our return procedure after delivery.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible products may generally be returned within:

14 calendar days after delivery

Customers should contact us before returning any product.

Approved refunds are generally processed within:

5–10 business days after the returned item has been received and inspected

Refunds are normally issued to the original payment method.

For complete eligibility requirements and return procedures, please review our Return & Refund Policy.

12. Damaged, Defective, Incorrect, or Missing Items

If an order arrives:

• Damaged;
• Defective;
• Incorrect;
• Missing an item or component;
• Materially different from the product description;

please contact:

service@veloviita.com

Provide your order number and supporting photos or videos where appropriate.

We will review the issue and determine an appropriate resolution.

Where the issue results from a verified product defect or fulfillment error, the customer will not be responsible for reasonable additional costs required to resolve that issue.

13. Third-Party Services

Our Website may rely on third-party providers for certain functions, including:

• Shopify ecommerce technology;
• Payment processing;
• Shipping and fulfillment;
• Website analytics;
• Customer support tools;
• Marketing services.

Third-party providers may operate under their own terms and privacy practices.

We are not responsible for independent third-party services that are outside our reasonable control.

14. Third-Party Links

Our Website may contain links to websites or resources operated by third parties.

These links may be provided for convenience or informational purposes.

Veloviita does not control independent third-party websites and does not guarantee their:

• Content;
• Accuracy;
• Availability;
• Security;
• Privacy practices.

Customers should review the applicable terms and privacy policies before using an external service.

15. Intellectual Property

Unless otherwise stated, content made available through veloviita.com, including text, graphics, images, page design, product information, branding elements, and other materials, is owned by, licensed to, or lawfully used by Veloviita or Xuzhou Paqubao E-commerce Co., Ltd.

Website content may be used for personal, non-commercial shopping purposes.

Without appropriate permission, you may not reproduce, distribute, modify, republish, sell, or commercially exploit protected Website content.

16. Reviews, Feedback, and User Content

If you submit reviews, comments, feedback, photographs, or other content through the Services, you are responsible for ensuring that your submission:

• Is lawful;
• Is accurate to the best of your knowledge;
• Does not infringe another person's rights;
• Does not contain malicious or harmful material;
• Does not intentionally mislead other users.

We may remove or restrict content that violates these Terms or applicable law.

17. Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

The Privacy Policy explains how information may be:

• Collected;
• Used;
• Disclosed;
• Retained;
• Protected.

It also explains privacy rights and choices that may be available depending on your location.

18. Website Availability and Changes

We may periodically update, maintain, modify, or improve parts of the Website.

Temporary interruptions may occur because of:

• Scheduled maintenance;
• Technical problems;
• Security updates;
• Service provider interruptions;
• System improvements.

We make reasonable efforts to maintain Website availability but cannot guarantee uninterrupted access at all times.

19. Prohibited Conduct

Customers must not use the Services to:

• Commit fraud;
• Provide intentionally false information;
• Circumvent security features;
• Attempt unauthorized system access;
• Distribute harmful software;
• Interfere with another customer's use of the Website;
• Scrape or collect protected information without authorization;
• Use Website content unlawfully.

We may take reasonable measures to protect the Website and our customers where prohibited activity is detected.

20. Disclaimers

To the extent permitted by applicable law, the Website and Services are provided without guarantees that they will always be:

• Uninterrupted;
• Error-free;
• Completely free from technical issues.

We make reasonable efforts to maintain accurate information and reliable services.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Veloviita and Xuzhou Paqubao E-commerce Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the Website.

Nothing in these Terms is intended to exclude liability where exclusion is prohibited by law.

This includes mandatory rights and obligations relating to:

• Consumer protection;
• Fraud;
• Product liability;
• Other legal responsibilities that cannot lawfully be excluded.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly resulting from your unlawful use of the Services or material violation of these Terms.

Nothing in this section limits any statutory consumer protection rights.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or limited only to the extent necessary to make it enforceable where legally permitted.

24. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision later.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Business operations;
• Website functionality;
• Services;
• Legal requirements;
• Regulatory obligations.

When changes are made, the updated version will be published on veloviita.com, and the “Last Updated” date will be revised where appropriate.

Changes will not unlawfully reduce rights relating to purchases already accepted before the updated Terms became effective.

26. Applicable Law

These Terms and your use of the Services are subject to applicable laws and regulations.

Nothing in these Terms is intended to override mandatory consumer rights or legal protections available to customers under applicable law.

27. Contact Us

If you have questions regarding these Terms, our Website, an order, or our Services, please contact:

Customer Support Email:
service@veloviita.com

Customer Support Hotline:
0516-85602177

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

For order-related requests, please include your order number whenever possible.

Business Information

Brand Name:
Veloviita

Legal Company Name:
Xuzhou Paqubao E-commerce Co., Ltd.

Website:
veloviita.com

Business Address:
Room 1-0005, Building 16, Zone C, Lushan Rongjun, Huohua Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province, P.R.China

Customer Support Email:
service@veloviita.com

Customer Support Hotline:
0516-85602177

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.