Privacy policy
Last Updated: September 14, 2026
At Veloviita, we value your privacy and are committed to handling personal information in a responsible and transparent manner.
Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.
Xuzhou Paqubao E-commerce Co., Ltd. is the legal entity responsible for operating veloviita.com and managing the commercial activities associated with the website, including product sales, order processing, customer support, payment assistance, shipping coordination, returns, refunds, and related after-sales services.
Veloviita operates this online store and website, together with the information, content, features, tools, products, and services made available through:
veloviita.com
(collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.
This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit our website, browse products, make a purchase, communicate with us, create an account, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will govern those privacy-related matters.
Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.
Personal Information We Collect or Process
For purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated with you.
Depending on how you interact with the Services, where you reside, and applicable legal requirements, we may collect or process the following categories of information.
Contact Information
This may include:
- Your name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number.
Financial and Payment Information
This may include:
- Payment method information;
- Transaction details;
- Payment confirmation;
- Billing information;
- Other information required to process a transaction.
Payments may be handled by Shopify or independent payment service providers.
Where payment information is entered directly with a payment provider, Veloviita may not directly receive or store complete payment card details.
Account Information
If account features are available, information may include:
- Username;
- Password or authentication credentials;
- Account preferences;
- Saved settings;
- Other account-related information.
Transaction and Shopping Information
This may include:
- Products viewed;
- Items added to your cart;
- Wishlist activity where available;
- Purchases;
- Returns;
- Exchanges;
- Cancellations;
- Previous transaction history.
Communications With Us
We may collect information that you provide when communicating with Veloviita, including:
- Customer support inquiries;
- Order-related questions;
- Feedback;
- Other messages or requests.
Device Information
This may include:
- Device type;
- Browser information;
- Network information;
- IP address;
- Other online or device identifiers.
Usage Information
We may collect information about how you interact with our Services, including:
- Pages visited;
- Website navigation;
- Features used;
- Shopping activity;
- Interaction with website content.
Sources of Personal Information
We may obtain personal information from several sources.
Directly From You
For example, when you:
- Place an order;
- Create or use an account;
- Contact customer support;
- Subscribe to communications;
- Provide information through the website.
Automatically Through the Services
Certain information may be collected automatically through:
- Cookies;
- Similar technologies;
- Browser activity;
- Device information;
- Website interactions.
Service Providers
We may receive information from service providers that assist us with functions such as:
- Ecommerce operations;
- Payment processing;
- Shipping;
- Fulfillment;
- Analytics;
- Customer support;
- Fraud prevention.
Business Partners and Other Third Parties
Where permitted by applicable law, we may also receive relevant information from business partners or other third parties.
How We Use Your Personal Information
We may use personal information for the following purposes.
Providing and Managing the Services
We may use your information to:
- Process and fulfill orders;
- Handle payments;
- Arrange shipping;
- Provide order confirmations and updates;
- Process returns, refunds, or exchanges;
- Maintain customer accounts;
- Provide customer service;
- Improve our shopping experience.
Personalization and Service Improvement
We may use information to understand how customers interact with our Website and to improve:
- Website functionality;
- Product recommendations;
- Shopping experience;
- Customer support;
- Service performance.
Marketing and Advertising
Where permitted, we may use information to:
- Send promotional emails or other communications;
- Provide product recommendations;
- Deliver or support relevant advertising;
- Measure marketing effectiveness.
You may opt out of promotional emails using the unsubscribe option included in those communications.
Security and Fraud Prevention
We may use personal information to:
- Verify transactions;
- Detect suspicious activity;
- Prevent fraud;
- Protect customer accounts;
- Maintain the security of our Website and Services.
Customer Communication
We may use information to:
- Answer questions;
- Provide order updates;
- Resolve service issues;
- Respond to privacy requests;
- Maintain our customer relationship.
Legal and Regulatory Purposes
We may use or retain information where reasonably necessary to:
- Comply with applicable law;
- Respond to lawful requests;
- Protect our legal rights;
- Enforce applicable terms and policies;
- Address disputes or legal proceedings.
How We Disclose Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide the Services.
Shopify and Service Providers
We may share information with Shopify and providers that assist us with:
- Website hosting and ecommerce technology;
- Payment processing;
- Data analytics;
- Customer support;
- Cloud services;
- Shipping;
- Fulfillment;
- Fraud prevention.
Business and Marketing Partners
We may work with marketing or advertising partners to support promotional activities and personalized advertising.
Depending on where you live, you may have the right to opt out of certain uses or sharing of personal information for targeted advertising.
At Your Direction
We may disclose information when you:
- Request us to do so;
- Consent to the disclosure;
- Use an integration or service that requires such disclosure;
- Ask us to arrange delivery or another service.
Legal and Business Purposes
Information may also be disclosed where reasonably necessary:
- To comply with legal obligations;
- To respond to lawful government or regulatory requests;
- To protect our rights or customers;
- In connection with a merger, acquisition, restructuring, or other business transaction.
Relationship With Shopify
Our store is hosted by Shopify.
Shopify may collect and process personal information relating to your use of the Services in order to provide, secure, maintain, and improve its ecommerce platform.
Information submitted through our Website may therefore be transmitted to Shopify and other service providers, including providers located outside your country of residence.
Certain Shopify features may also process information from customer interactions with our store, other merchants, and Shopify services.
For more information about Shopify’s privacy practices, please review:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal:
https://privacy.shopify.com/en
Cookies and Similar Technologies
Our Website and service providers may use cookies and similar technologies to support:
- Website functionality;
- Shopping cart features;
- Customer preferences;
- Analytics;
- Security;
- Advertising and marketing where permitted.
Depending on your location and our website configuration, you may be provided with cookie controls or privacy preference options.
Your browser may also allow you to manage or block certain cookies.
Disabling some cookies may affect Website functionality.
Third-Party Websites and Links
Our Website may contain links to websites, services, or platforms operated by third parties.
Veloviita does not control these external services and is not responsible for their:
- Privacy practices;
- Security;
- Content;
- Availability;
- Independent products or services.
We recommend reviewing the applicable privacy policy and terms before providing information to any third-party website.
Children's Data
Our Services are not intended for children who are not legally permitted to use the Services or provide personal information in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us using the information below so that we can review the matter.
Security of Personal Information
We use reasonable technical and organizational measures intended to protect personal information.
However, no electronic transmission, website, or storage system can guarantee absolute security.
We recommend that customers avoid sending highly sensitive or confidential information through unsecured communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Processing transactions;
- Managing customer accounts;
- Providing customer support;
- Fulfilling orders;
- Maintaining business records;
- Resolving disputes;
- Meeting legal obligations;
- Enforcing applicable agreements.
The appropriate retention period may vary depending on the type of information and purpose for which it is processed.
Your Privacy Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These may include the following.
Right to Access or Know
You may have the right to request information about the personal data we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Delete
You may have the right to request deletion of certain personal information, subject to applicable legal exceptions.
Right to Data Portability
Where applicable, you may have the right to request a copy of certain personal information in a portable format.
Right to Opt Out of Certain Sharing or Targeted Advertising
Depending on your jurisdiction, you may have the right to opt out of certain personal information sharing or processing for targeted advertising.
Marketing Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe option provided in those emails.
Even if you opt out of promotional messages, we may continue to send necessary transactional communications, such as:
- Order confirmations;
- Shipping updates;
- Account information;
- Customer service responses.
To exercise applicable privacy rights, please contact us using the details provided below.
We may need to verify your identity before completing certain privacy requests.
We will not discriminate against customers for exercising privacy rights available under applicable law.
Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf.
We may require reasonable evidence that the agent has authority to act for you and may also ask you to verify your identity directly.
Complaints
If you have a complaint or concern regarding how we collect or process personal information, please contact us using the information below.
We will review privacy-related inquiries and respond in accordance with applicable requirements.
Depending on your location, you may also have rights to contact an appropriate data protection or regulatory authority.
International Data Transfers
Personal information may be transferred, stored, or processed outside your country of residence.
Where applicable law requires specific safeguards for international transfers, we will use recognized legal mechanisms where appropriate.
For transfers involving the European Economic Area or United Kingdom, this may include recognized contractual safeguards or other legally permitted transfer mechanisms.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in:
- Our business practices;
- Website functionality;
- Service providers;
- Technology;
- Legal or regulatory requirements.
When this policy is updated, the revised version will be published on the Website and the Last Updated date will be changed where appropriate.
Contact
If you have questions regarding this Privacy Policy, our privacy practices, or a privacy-related request, please contact us:
Customer Support Email:
service@veloviita.com
Customer Support Hotline:
0516-85602177
Business Address:
Room 1-0005, Building 16, Zone C, Lushan Rongjun, Huohua Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province, P.R.China
Business Information
Brand Name:
Veloviita
Legal Company Name:
Xuzhou Paqubao E-commerce Co., Ltd.
Website:
veloviita.com
Business Address:
Room 1-0005, Building 16, Zone C, Lushan Rongjun, Huohua Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@veloviita.com
Customer Support Hotline:
0516-85602177
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.