Shipping Policy
Last Updated: September 14, 2026
Thank you for shopping with Veloviita.
This Shipping Policy explains how orders placed through veloviita.com are processed, fulfilled, shipped, tracked, and delivered.
Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.
Xuzhou Paqubao E-commerce Co., Ltd. is the legal entity responsible for operating veloviita.com and coordinating customer orders, fulfillment, shipping support, tracking assistance, and related customer service.
By placing an order through our Website, you acknowledge the shipping terms described below.
Shipping Destination
Veloviita currently offers shipping to:
Addresses within the United States
Shipping availability may depend on:
- Carrier coverage;
- Product availability;
- Delivery location;
- Operational limitations;
- Product-specific shipping restrictions.
If an order cannot be shipped to the address provided, we will contact the customer using the contact information associated with the order.
Order Processing
After payment has been successfully confirmed, orders are generally prepared within:
Up to 5 business days
Business days do not include weekends or public holidays.
Orders placed during weekends or holidays will generally begin processing on the next available business day.
Processing includes activities such as:
- Payment confirmation;
- Order verification;
- Product preparation;
- Packaging;
- Fulfillment coordination;
- Shipment preparation.
During periods of unusually high demand, promotional events, holidays, inventory changes, or unexpected operational circumstances, processing may occasionally require additional time.
Estimated Delivery Time
After an order has been dispatched, standard delivery generally takes:
10–20 business days
Please note that this delivery estimate begins after dispatch and does not include the order processing period.
Delivery estimates are provided for general guidance and are not guaranteed arrival dates.
Actual transit times may vary because of:
- Carrier schedules;
- Severe weather;
- Transportation interruptions;
- Public holidays;
- Local delivery conditions;
- Regional logistics delays;
- Other events outside our reasonable control.
Shipping Charges
Current standard shipping rates are:
Orders of $39 USD or More
Free Standard Shipping
Estimated transit time:
10–20 business days after dispatch
Orders Under $39 USD
$2.99 USD Standard Shipping Fee
Estimated transit time:
10–20 business days after dispatch
The applicable shipping fee will be displayed during checkout before payment is completed.
Fulfillment and Shipping Origin
Veloviita may fulfill orders through our own facilities or trusted independent fulfillment partners.
The location used to prepare and dispatch an order may depend on:
- Product inventory;
- Stock availability;
- Customer delivery destination;
- Fulfillment capacity;
- Operational requirements.
Because of this, the shipping origin shown on a package or tracking record may differ from the registered business address of Xuzhou Paqubao E-commerce Co., Ltd.
We do not represent that every order is dispatched from a specific local warehouse unless that information is expressly stated for a particular product or order.
Separate Shipments
In some cases, products within the same order may be shipped separately.
This may happen when:
- Products are stored at different fulfillment locations;
- Inventory availability differs between products;
- Separate shipping improves fulfillment efficiency.
If your order arrives in more than one package, the remaining items may still be in transit.
Please review available tracking information before reporting an item as missing.
Shipping Confirmation
Once an order has been dispatched, we will normally send a shipping confirmation email to the email address provided during checkout.
The confirmation may include:
- Tracking number;
- Shipping carrier;
- Tracking link;
- Other shipment details.
If you do not receive the email, please check your:
- Spam folder;
- Junk folder;
- Promotions folder.
If you still cannot locate it, contact:
Tracking Information
Tracking information may take some time to become active after dispatch.
A carrier may need to receive or scan the parcel before tracking updates become visible.
Temporary gaps between tracking scans do not necessarily indicate that the shipment is lost.
If tracking has not updated for an extended period, please contact our support team with your order and tracking details.
Delayed Orders
We work to have orders delivered within the estimated timeframe, but delivery delays can occasionally occur.
Possible causes include:
- Carrier delays;
- Weather events;
- Transportation disruptions;
- Holiday-related congestion;
- Local delivery issues;
- Unexpected logistics conditions.
If your order is significantly delayed beyond the estimated delivery period, please contact:
Please provide:
- Order number;
- Tracking number, if available;
- A brief description of the issue.
We will review the available shipment information and assist with the appropriate next step.
Lost Packages
If you believe a package has been lost while in transit, please contact us.
Provide:
- Your order number;
- Tracking number;
- Relevant delivery information.
Our support team will review the tracking history and, where appropriate, coordinate with the carrier or fulfillment provider.
Depending on the circumstances, an appropriate resolution may include:
- Replacement;
- Refund;
- Further carrier investigation;
- Another suitable solution.
Each case will be reviewed based on the available information.
Tracking Shows Delivered but Package Is Missing
If your tracking status shows Delivered but you cannot find the package, we recommend checking:
- Your normal delivery area;
- Front entrance;
- Mailbox or parcel area;
- Household members;
- Neighbors where appropriate;
- Building reception or management;
- Carrier delivery notes.
If the package remains missing, please contact:
and provide your order number and tracking information.
A support request will not be automatically denied solely because a carrier tracking record shows “Delivered.”
We will review the circumstances and help determine the appropriate next step.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Before completing your purchase, please review:
- Recipient name;
- Street address;
- Apartment or unit number where applicable;
- City;
- State;
- ZIP code;
- Contact details.
If you notice an error after placing your order, contact us immediately.
Shipping Address Changes
Address change requests should be submitted before:
The order enters processing.
To request an address change, contact:
Please include:
- Order number;
- Original shipping information;
- Complete corrected shipping address.
Once fulfillment or shipment preparation has started, we cannot guarantee that an address can still be changed.
After dispatch, changes to the delivery address may no longer be possible.
Undeliverable or Returned Packages
A shipment may be returned as undeliverable for reasons such as:
- Incorrect address;
- Incomplete address;
- Failed delivery attempts;
- Unclaimed package;
- Carrier restrictions.
If your package is returned to the sender or fulfillment facility, please contact our customer support team.
We will review the circumstances and provide the appropriate available options.
Damaged Packages
If your package or product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Order number;
- Description of the damage;
- Clear photographs or videos where appropriate.
Our team will review the issue according to our Return & Refund Policy and provide an appropriate resolution.
Missing or Incorrect Items
If your shipment contains:
- An incorrect product;
- Missing products;
- Missing components;
- Another fulfillment error;
please contact:
Please include your order number and supporting information.
If the issue resulted from a fulfillment error, the customer will not be responsible for reasonable additional costs required to resolve that error.
Events Outside Our Reasonable Control
Certain delivery disruptions may occur because of circumstances outside our reasonable control, including:
- Severe weather;
- Transportation interruptions;
- Natural disasters;
- Carrier network disruptions;
- Public emergencies;
- Government restrictions;
- Other unexpected logistics events.
Where such circumstances occur, we will continue to provide reasonable customer assistance based on the information available.
Returns and Refunds
Shipping-related returns and refunds are handled according to our:
Return & Refund Policy
Eligible products may generally be returned within:
14 calendar days after delivery
Customers should contact our support team before returning a product.
For complete information regarding:
- Return eligibility;
- Return shipping costs;
- Damaged or defective products;
- Refund processing;
- Order cancellations;
please review our Return & Refund Policy.
Customer Support
For questions regarding:
- Shipping status;
- Processing time;
- Tracking;
- Delivery delays;
- Missing packages;
- Address corrections;
- Fulfillment concerns;
please contact our customer support team.
Customer Support Email:
service@veloviita.com
Customer Support Hotline:
0516-85602177
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For faster assistance with an existing order, please include your order number and tracking number where available.
Business Information
Brand Name:
Veloviita
Legal Company Name:
Xuzhou Paqubao E-commerce Co., Ltd.
Website:
veloviita.com
Business Address:
Room 1-0005, Building 16, Zone C, Lushan Rongjun, Huohua Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@veloviita.com
Customer Support Hotline:
0516-85602177
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.