Terms of Purchase
Last Updated: September 14, 2026
These Terms of Purchase (“Purchase Terms”) apply to purchases made through veloviita.com.
Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.
Xuzhou Paqubao E-commerce Co., Ltd. is the legal entity responsible for operating veloviita.com and managing transactions made through the Website, including product sales, order processing, payment support, fulfillment coordination, shipping assistance, returns, refunds, and related customer service.
By submitting an order through Veloviita, you confirm that you have reviewed and accepted these Purchase Terms together with our applicable policies, including:
- Terms of Service;
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Other policies or notices displayed on veloviita.com.
Please review your order carefully before completing payment.
1. Eligibility to Make a Purchase
By placing an order through Veloviita, you confirm that:
- You have the legal capacity to enter into a purchase transaction;
- The information you provide is accurate and complete;
- You are authorized to use the selected payment method;
- Your purchase complies with applicable laws and regulations.
If you are purchasing on behalf of another person or organization, you confirm that you have the necessary authority to do so.
2. Product Information
We make reasonable efforts to provide clear and accurate product information on veloviita.com.
Product listings may include information such as:
- Product descriptions;
- Images;
- Features;
- Materials;
- Dimensions;
- Available colors or options;
- Usage information;
- Other relevant specifications.
Customers should review the product page carefully before placing an order.
Minor differences may occur because of:
- Screen or display settings;
- Lighting conditions;
- Manufacturing variations;
- Packaging updates.
These normal differences do not necessarily indicate that a product is defective.
If you receive a product that is materially different from its description, please contact our customer support team.
3. Product Availability
All products are subject to availability.
Inventory may change due to:
- Customer demand;
- Stock levels;
- Supplier availability;
- Fulfillment conditions;
- Operational circumstances.
If an item becomes unavailable after your order is placed, we may contact you with an appropriate update or resolution.
If we are unable to fulfill a paid order, an applicable refund will be issued to the original payment method.
4. Prices
Product prices are displayed on veloviita.com.
Prices may be updated from time to time.
Before completing your purchase, the checkout page will display the applicable:
- Product price;
- Discount where applicable;
- Shipping fee;
- Final order total.
Customers are responsible for reviewing the final amount before submitting payment.
5. Promotions and Discount Codes
Veloviita may occasionally offer:
- Discount codes;
- Limited-time promotions;
- Order-value discounts;
- Product-specific offers.
Promotions may be subject to conditions including:
- Expiration dates;
- Minimum purchase requirements;
- Product exclusions;
- Quantity restrictions;
- Other promotional terms.
A discount code must generally be entered before completing payment.
Discounts may not be applied retroactively unless otherwise stated.
6. Placing an Order
To place an order, customers generally:
- Select the desired product;
- Choose the applicable product option or quantity;
- Add the product to the shopping cart;
- Review the cart;
- Proceed to checkout;
- Enter contact and shipping details;
- Select an available payment method;
- Review the final order information;
- Complete payment.
Before submitting the order, please verify:
- Product selection;
- Quantity;
- Size, color, or variation where applicable;
- Recipient name;
- Shipping address;
- Contact information;
- Payment information;
- Final order total.
7. Order Confirmation
After an order is successfully submitted, we will normally send an order confirmation to the email address provided during checkout.
The confirmation may include:
- Order number;
- Products purchased;
- Order total;
- Customer information;
- Shipping information.
An order confirmation means that we have received your order request.
Orders may still be subject to verification, product availability, payment authorization, and other reasonable checks before fulfillment.
8. Order Acceptance
Veloviita may review an order before fulfillment.
We may decline, cancel, or request additional information regarding an order where reasonably necessary, including situations involving:
- Failed payment authorization;
- Product unavailability;
- Incorrect pricing;
- Suspected fraud;
- Invalid customer information;
- Shipping limitations;
- Technical errors.
If payment has already been collected and the order cannot be fulfilled, the applicable refund will be issued to the original payment method.
9. Payment
Available payment methods are displayed during checkout.
By submitting payment, you confirm that:
- The payment details provided are accurate;
- You are authorized to use the selected payment method;
- You authorize the applicable purchase amount.
Payment processing may be performed through:
- Shopify;
- Payment processors;
- Financial institutions;
- Other authorized service providers.
When payment information is processed directly by an external payment provider, Veloviita does not directly store complete payment card information.
10. Payment Verification
Some transactions may require additional verification for security or fraud-prevention purposes.
If additional information is reasonably required, we may contact you before the order is fulfilled.
Orders may be delayed or cancelled if necessary verification cannot be completed.
11. Shipping Destinations
Veloviita currently provides shipping to:
Addresses within the United States
Shipping availability may depend on carrier coverage, delivery location, inventory availability, or other operational limitations.
12. Order Processing Time
After payment has been confirmed, orders are generally processed within:
Up to 5 business days
Business days exclude weekends and public holidays.
Processing time is separate from transit or delivery time.
13. Estimated Delivery
Once an order has been dispatched, standard delivery generally takes:
10–20 business days
Delivery estimates begin after dispatch.
Actual delivery times may vary because of:
- Carrier operations;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions;
- Other circumstances outside our reasonable control.
For complete details, please review our Shipping Policy.
14. Shipping Charges
Current standard shipping terms are:
Orders of $39 USD or More
Free Standard Shipping
Orders Under $39 USD
$2.99 USD Standard Shipping Fee
The final shipping fee will be displayed during checkout before payment is completed.
15. Fulfillment Locations
Orders may be fulfilled through:
- Our own facilities;
- Independent fulfillment providers;
- Other logistics partners.
The fulfillment origin may vary based on:
- Inventory;
- Product availability;
- Destination;
- Operational requirements.
As a result, the shipping origin of your package may differ from our registered business address.
16. Order Changes
If you need to change an order after checkout, contact:
as soon as possible.
Changes may include:
- Quantity;
- Product option;
- Contact information;
- Shipping address.
Order changes can only be considered before processing begins.
Once fulfillment preparation has started, we cannot guarantee that modifications will still be possible.
17. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Orders may generally be cancelled only before:
The order enters processing.
To request cancellation, contact:
and include your order number.
Once an order has entered processing, fulfillment preparation, or shipping arrangements, cancellation can no longer be guaranteed.
Orders that have already been dispatched will generally need to follow the return process after delivery.
18. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review the following carefully before submitting an order:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- State;
- ZIP code;
- Contact information.
If you discover an error, contact us immediately.
We will make reasonable efforts to update the address before processing begins, but changes cannot be guaranteed after fulfillment preparation starts.
19. Returns
Eligible products may generally be returned within:
14 calendar days after delivery
Customers must contact our support team before sending a return.
Please email:
with:
- Order number;
- Product information;
- Reason for return;
- Supporting photos or videos where relevant.
Do not send products back before receiving return instructions.
For complete conditions, please review our Return & Refund Policy.
20. Return Shipping Costs
For eligible returns caused by customer preference, including:
- Change of mind;
- Personal preference;
- Incorrect product option selected by the customer;
the customer is generally responsible for return shipping costs.
If the return is required because of:
- A defective product;
- A damaged item;
- An incorrect item;
- Missing components;
- A fulfillment error;
the customer will not be responsible for reasonable additional return shipping costs required to resolve the issue.
21. Refunds
After an authorized return is received and inspected, approved refunds are generally processed within:
5–10 business days
Refunds are normally issued to:
The original payment method used for the purchase.
After a refund is issued, additional processing time may be required by the customer's bank, payment provider, or financial institution.
22. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact:
as soon as reasonably possible.
Please include:
- Order number;
- Description of the problem;
- Photos or videos where appropriate.
We will review the information and determine an appropriate solution.
Depending on the circumstances, this may include:
- Replacement;
- Refund;
- Authorized return;
- Another appropriate resolution.
23. Incorrect Products
If the item you receive does not match the product ordered, please contact our support team.
Provide:
- Order number;
- Description of the incorrect product;
- Supporting images where appropriate.
We will review the fulfillment information and provide assistance.
24. Missing Items
An order may occasionally arrive in more than one package.
If an item appears to be missing, please first review the available tracking information.
If the item cannot be located, contact:
with your order details.
25. Lost or Delayed Packages
If a shipment appears significantly delayed or potentially lost, please contact our customer support team.
Provide:
- Order number;
- Tracking number;
- Relevant delivery information.
We will review the available tracking details and, where appropriate, assist with carrier or fulfillment-provider inquiries.
A shipment inquiry will not automatically be rejected solely because a carrier tracking status indicates that the parcel has been delivered.
26. Customer Responsibilities
Customers are responsible for:
- Reviewing product information before purchase;
- Providing accurate checkout information;
- Confirming the shipping address;
- Using products appropriately;
- Following reasonable product instructions;
- Contacting support when assistance is required.
Customers should not intentionally provide false or misleading information when submitting an order or support request.
27. Fraud Prevention
We may use reasonable fraud-prevention and transaction-security measures to protect customers and our business.
Orders associated with suspicious or unauthorized activity may be:
- Reviewed;
- Delayed;
- Cancelled;
- Subject to additional verification.
Any such action will be taken in accordance with applicable laws.
28. Third-Party Service Providers
The purchase and fulfillment process may involve third parties such as:
- Shopify;
- Payment processors;
- Shipping carriers;
- Fulfillment providers;
- Technology service providers.
Third-party providers may operate according to their own terms and privacy practices.
The use of external service providers does not remove customer rights that apply under these Purchase Terms or applicable law.
29. Personal Information
Information provided during checkout or through customer support is handled according to our Privacy Policy.
Our Privacy Policy explains how personal information may be:
- Collected;
- Processed;
- Used;
- Disclosed;
- Retained.
Please review the Privacy Policy for more information.
30. Consumer Rights
Nothing in these Purchase Terms is intended to exclude, restrict, or reduce consumer rights that cannot legally be excluded or limited.
Where applicable consumer laws provide customers with additional mandatory protections, those rights will continue to apply.
31. Relationship With Other Policies
These Purchase Terms should be read together with our:
- Terms of Service;
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy.
Where a matter specifically concerns shipping, the Shipping Policy provides additional information.
Where a matter concerns returns or refunds, the Return & Refund Policy provides additional information.
Where a matter concerns personal information, the Privacy Policy applies to privacy-related processing.
32. Changes to These Purchase Terms
We may update these Purchase Terms from time to time to reflect changes in:
- Business operations;
- Website functionality;
- Customer service procedures;
- Legal requirements;
- Regulatory obligations.
The current version will be published on veloviita.com.
The “Last Updated” date at the beginning of these Purchase Terms identifies the latest published version.
Changes will not unlawfully reduce rights associated with orders already accepted before the updated Terms became effective.
33. Contact Us
For questions regarding:
- Orders;
- Payments;
- Product information;
- Shipping;
- Returns;
- Refunds;
- Cancellations;
- Other purchase-related matters;
please contact our customer support team.
Customer Support Email:
service@veloviita.com
Customer Support Hotline:
0516-85602177
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For an existing order, please include your order number whenever possible.
Business Information
Brand Name:
Veloviita
Legal Company Name:
Xuzhou Paqubao E-commerce Co., Ltd.
Website:
veloviita.com
Business Address:
Room 1-0005, Building 16, Zone C, Lushan Rongjun, Huohua Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province, P.R.China
Customer Support Email:
service@veloviita.com
Customer Support Hotline:
0516-85602177
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Veloviita is owned and operated by Xuzhou Paqubao E-commerce Co., Ltd.